Shipping Policy
At Yeonglee, we are committed to delivering an exceptional shopping experience for every customer who chooses our collection of women’s clothing. From elegant dresses and tailored blazers to versatile casual wear and timeless accessories, we understand that receiving your new garments promptly and in pristine condition is essential to your satisfaction. Our shipping policy reflects this commitment by providing clear, transparent, and reliable information about every stage of the fulfillment process. We strive to balance speed, affordability, and care so that you can focus on styling your new pieces rather than worrying about logistics.
All orders are fulfilled from our distribution center in Stafford, Texas. We work exclusively with trusted national carriers—USPS, UPS, and FedEx—to ensure safe, efficient delivery across the contiguous United States. Whether you are ordering a seasonal wardrobe refresh or a single statement piece, our flat-rate shipping model eliminates guesswork and keeps costs predictable.
Order Cut-Off Times and Processing (Handling) Times
To maintain consistent turnaround, we observe a daily cut-off time of 5:00 PM Eastern Standard Time (EST), Monday through Friday. Orders placed before this cut-off on a business day are processed within one (1) business day. Orders placed after 5:00 PM EST, on weekends, or on federal holidays will be processed on the next business day.
Our processing (handling) time of one business day includes order verification, quality inspection of each garment, careful folding and protective packaging to minimize wrinkles and creases, and preparation for carrier pickup. Because we specialize in women’s clothing, we take extra steps—such as using tissue paper, garment bags, and sturdy outer cartons—to protect delicate fabrics, sequins, and structured pieces during transit.
The table below summarizes our standard processing timeline:
| Day Order Is Placed | Cut-Off Time | Processing Time | Expected Ship-Out Day |
|---|---|---|---|
| Monday – Friday | Before 5:00 PM EST | 1 business day | Next business day |
| Monday – Friday | After 5:00 PM EST | 1 business day | Following business day |
| Saturday or Sunday | Any time | 1 business day | Monday (or next business day) |
| Federal Holiday | Any time | 1 business day | Next business day after holiday |
Shipping Costs
Yeonglee offers a single, straightforward flat-rate shipping fee for all standard domestic orders shipped within the contiguous 48 United States. This flat rate applies regardless of order value, quantity, or weight, making budgeting simple and transparent.
| Shipping Option | Cost | Carrier Options | Service Type |
|---|---|---|---|
| Standard Flat Rate Shipping | $6.99 | USPS, UPS, or FedEx | Ground / Economy |
Please note that this flat rate does not currently apply to Alaska, Hawaii, U.S. territories, or APO/FPO addresses. Customers shipping to these locations should contact our support team for a custom quote. We do not offer free shipping or expedited options at this time, but our flat rate remains among the most competitive in the women’s fashion retail sector.
Estimated Transit and Delivery Times
Once your order has been processed and handed to the carrier, transit time typically ranges from two (2) to six (6) business days, depending on your location within the continental United States. Transit time begins the day after your order ships and refers to the time the package spends in transit with the carrier.
The table below provides estimated total delivery windows from the time you place your order (assuming placement before the 5:00 PM EST cut-off on a business day):
| Order Placement Day | Processing Time | Transit Time | Estimated Total Delivery Window (Business Days from Order Placement) |
|---|---|---|---|
| Monday – Thursday | 1 business day | 2–6 business days | 3–7 business days |
| Friday | 1 business day | 2–6 business days | 3–7 business days (may extend into following week due to weekend) |
| Weekend or Holiday | 1 business day | 2–6 business days | Starts from next business day; total 3–7 business days |
These estimates are based on standard ground service and are not guaranteed. Actual delivery may vary due to carrier volume, weather conditions, or unforeseen events. Most orders to major metropolitan areas arrive toward the lower end of the range (2–4 business days transit), while more rural or remote addresses may experience the longer end (5–6 business days).
Delivery Services and Tracking
Every order is shipped via one of our trusted carriers: USPS, UPS, or FedEx. Carrier selection is optimized automatically based on your shipping address, package dimensions, and current network efficiency to provide the fastest possible service at our flat rate. A tracking number is generated the moment your package is scanned by the carrier and is emailed to you immediately upon shipment. You may also view real-time tracking directly in your Yeonglee account under “Order History” or by clicking the tracking link in your shipment confirmation email.
Tracking allows you to monitor your package from our Texas fulfillment center to your doorstep. In the rare event of a delay, our customer support team proactively monitors shipments and will reach out if additional action is required.
Factors That May Affect Delivery
While we work diligently to meet the timelines above, several external factors can influence delivery:
- Carrier service disruptions caused by severe weather, natural disasters, or high-volume periods (e.g., holidays).
- Incorrect or incomplete shipping addresses provided at checkout.
- Customs or additional security screening (though rare for domestic U.S. shipments).
- Signature requirements for certain high-value orders (we will notify you in advance).
To avoid delays, please double-check your shipping address at checkout and include any apartment, suite, or gate codes. If you need to update your address after placement, contact us as soon as possible—ideally before the order ships.
Holiday and Peak Season Shipping
During major holidays (Thanksgiving, Christmas, New Year, etc.), carrier volumes increase significantly. We recommend placing orders at least 10–14 business days in advance of your desired delivery date. Our customer service team will post any adjusted timelines on the website homepage and in order confirmation emails during these periods. Our standard one-business-day handling time remains in effect, but transit times may shift toward the higher end of the 2–6 business day range.
Packaging Standards for Women’s Clothing
Each garment is individually inspected for quality before packing. We use industry-leading materials to protect your clothing: acid-free tissue paper, anti-static garment bags, and reinforced shipping boxes sized to prevent shifting. This attention to detail ensures that your new Yeonglee pieces arrive ready to wear with minimal ironing required.
Lost, Damaged, or Delayed Shipments
In the unlikely event that a package is lost or arrives damaged, please contact our support team within 30 days of the expected delivery date. We will work directly with the carrier to file a claim and, upon confirmation, will either replace the items or issue a full refund, including the original shipping cost. For damaged packages, photographic evidence of the outer carton and affected items is required to expedite the claim.
International Shipping
At present, Yeonglee ships exclusively within the contiguous United States. We hope to expand to international destinations in the near future. Customers outside the U.S. are invited to join our mailing list for updates on future international availability.
Contacting Customer Support
Our dedicated support team is available Monday through Friday, 8:00 AM to 5:00 PM EST. You may reach us by email at [email protected]. When contacting us, please include your order number for the fastest assistance. We aim to respond to all inquiries within one business day.
Frequently Asked Questions
1. What is the difference between processing time and transit time?
Processing (handling) time is the period required for us to verify, inspect, pack, and hand your order to the carrier—currently one business day. Transit time is the carrier’s delivery window after the package leaves our facility (2–6 business days). The two are calculated separately to give you a complete picture of the full journey.
2. Will my order ship the same day I place it?
Orders placed before 5:00 PM EST Monday–Friday are processed the following business day and typically ship that same day. Same-day shipping is not guaranteed but occurs frequently when orders are received early in the business day.
3. Do you offer expedited shipping?
Currently, we provide only standard flat-rate ground shipping at $6.99. Expedited options may be introduced in the future; please check the website or contact support for the latest updates.
4. How do I track my package?
You will receive an automated email with a tracking number as soon as the carrier scans the package. You can also log into your Yeonglee account and view live tracking under “My Orders.”
5. What happens if my delivery is delayed?
Most delays are resolved within 1–2 additional business days. We monitor all shipments and will contact you if a significant delay occurs. You may also track the package directly with the carrier.
6. Can I change my shipping address after checkout?
Yes, provided the order has not yet shipped. Please email [email protected] immediately with your order number and the corrected address. Once the package is with the carrier, changes may incur additional fees or may not be possible.
7. Do you ship to P.O. Boxes?
Yes. We can ship to P.O. Boxes using USPS. Delivery times may be slightly longer than street-address deliveries.
8. What should I do if my package arrives damaged?
Contact [email protected] within 30 days with your order number, photos of the damaged packaging and items, and a brief description. We will initiate a carrier claim and arrange a replacement or refund.
9. Are taxes and duties included in the shipping cost?
The $6.99 flat rate covers only shipping and handling. Any applicable sales tax is calculated at checkout based on your shipping state. Duties or import taxes do not apply to domestic U.S. shipments.
10. How does Yeonglee protect my clothing during shipping?
Every item receives individual tissue wrapping, anti-static bags, and is placed in a rigid carton sized specifically to prevent movement. This specialized process is tailored to the delicate nature of women’s apparel and has proven highly effective in maintaining garment integrity.
This Shipping Policy was last updated on May 20, 2026. Yeonglee reserves the right to update or modify this policy at any time to reflect changes in operations or carrier services. All updates will be posted on this page, and continued use of our website constitutes acceptance of the current policy.
By providing this comprehensive, transparent shipping framework, we aim to build lasting trust with every customer who shops at Yeonglee. Thank you for choosing us for your women’s clothing needs. We look forward to delivering your next favorite outfit.