Cancel/Change Order Policy
At Yeonglee, we are committed to delivering a seamless and customer-focused shopping experience for every purchase from our women’s clothing collection. Whether you are selecting elegant dresses, tailored blazers, versatile casual wear, or refined accessories, we understand that circumstances may arise where you need to cancel or modify an order after it has been placed. This Cancel/Change Order Policy provides clear, transparent guidelines on how to request cancellations or changes, the timeframes in which such requests can be accommodated, and the process we follow to ensure your request is handled efficiently and fairly. This policy works in conjunction with our Shipping Policy, Return & Refund Policy, Terms of Service, and Privacy Policy, all of which are incorporated by reference.
Yeonglee operates as an online retailer specializing in women’s apparel, with all orders fulfilled from our distribution center at 11101 W Airport Blvd Apt 7305, Stafford, TX 77477-3183, United States. Our customer support team is available Monday through Friday from 8:00 AM to 5:00 PM EST and can be reached at [email protected]. This Cancel/Change Order Policy was last updated on May 20, 2026, and may be revised periodically. Continued use of the website and placement of orders constitutes your acceptance of the current policy.
1. Overview of Cancellation and Modification
We strive to process every order as quickly as possible while still allowing customers a reasonable window to cancel or make changes. Because our standard processing (handling) time is one business day, the ability to cancel or modify an order depends on whether the order has entered our fulfillment workflow. Once an order has been processed and handed to a carrier (USPS, UPS, or FedEx), it can no longer be canceled or modified; in such cases, you may use our Return & Refund Policy to return unwanted items after delivery.
2. Order Cancellation
You may request cancellation of an order at any time before it has been processed and shipped. Cancellations are free of charge and result in a full refund to the original payment method. No restocking fees or cancellation fees apply when a timely cancellation is approved.
3. Order Modification (Changes)
We accept the following types of modifications before an order is processed and shipped:
- Change of shipping address (within the contiguous United States)
- Addition or removal of items (subject to inventory availability)
- Change of size or color for any item (subject to inventory availability)
Modifications that require additional payment (for example, adding items) will be charged at the time the change is approved. Modifications that reduce the order value will result in a partial refund to the original payment method.
4. Cut-Off Times and Processing Windows
Our daily cut-off time for same-day processing is 5:00 PM Eastern Standard Time (EST), Monday through Friday. Orders placed before this cut-off are typically processed the following business day and become eligible for cancellation or modification until the moment they are handed to the carrier. Orders placed after 5:00 PM EST, on weekends, or on federal holidays are processed on the next business day.
The table below summarizes the standard windows for cancellation and modification:
| Order Placement Day | Cut-Off Time | Status Before Processing | Cancellation or Modification Allowed? | Expected Resolution Time |
|---|---|---|---|---|
| Monday – Friday | Before 5:00 PM EST | Not yet processed | Yes | Within 1 business day |
| Monday – Friday | After 5:00 PM EST | Processed next business day | Yes, until carrier handover | Within 1 business day |
| Saturday or Sunday | Any time | Processed on Monday | Yes, until carrier handover | Within 1 business day (Monday) |
| Federal Holiday | Any time | Processed next business day | Yes, until carrier handover | Within 1 business day |
| After carrier handover | N/A | Shipped | No (use Return & Refund Policy) | N/A |
5. How to Request Cancellation or Modification
We offer two convenient ways to request a cancellation or change:
Option 1: Through Your Yeonglee Account
- Log in to your account at https://yeonglee.com/.
- Navigate to “My Orders.”
- Locate the relevant order and click “Request Cancellation” or “Request Modification.”
- Provide the reason (optional) and specify the requested changes.
- Submit the request.
You will receive an automated confirmation email, followed by a final approval or denial email within one business day.
Option 2: Contact Customer Support
Email [email protected] with your order number, the specific cancellation or modification requested, and any supporting details. Please include the order number in the subject line for fastest processing. Our team will respond within one business day during business hours (Monday–Friday, 8:00 AM – 5:00 PM EST).
6. What Happens After Your Request Is Submitted
- Approved Cancellation: The order is immediately removed from the fulfillment queue. A full refund (including the original $6.99 flat-rate shipping fee) is issued to your original payment method. Refunds typically appear on your statement within 3–7 business days, depending on your bank or payment provider.
- Approved Modification: The order is updated in our system. If additional payment is required, you will be prompted to complete checkout for the difference. If a refund is due, it will be processed alongside the updated order.
- Denied Request: You will receive an explanation (most commonly because the order has already been processed and shipped). In such cases, we will provide tracking information and direct you to our Return & Refund Policy.
7. Partial Cancellations or Modifications
You may cancel or modify only selected items within an order. The remaining items will continue through the standard fulfillment process. The original shipping fee of $6.99 remains unchanged for partial cancellations unless the entire order is canceled.
8. Orders That Cannot Be Canceled or Modified
Once an order has been processed and shipped, cancellation or modification is no longer possible. This includes orders that have received a tracking number. At this stage, you may wait for delivery and then initiate a return under our 60-day Return & Refund Policy (with prepaid return shipping and no fees).
Additionally, the following orders are generally ineligible for cancellation or modification:
- Orders already marked as “Shipped” in your account.
- Custom or personalized items (clearly marked at checkout).
- Final-sale or clearance items marked as non-cancellable.
9. Factors That May Affect Timelines
While we make every effort to accommodate requests within the stated windows, occasional high-volume periods, system maintenance, or carrier handoff timing may cause slight delays. We will communicate any delays proactively via email.
10. Refunds for Canceled or Modified Orders
All refunds resulting from approved cancellations or modifications are issued to the original payment method within 12 business days of approval. Credit card and debit card refunds typically post to your statement within 3–10 business days after issuance. You will receive a confirmation email when the refund is processed.
11. Holiday and Peak Season Considerations
During major holidays and peak shopping periods, carrier volumes and internal processing may accelerate. We strongly recommend submitting cancellation or modification requests as early as possible. Any temporary adjustments to processing windows will be posted on the website homepage and communicated in order confirmation emails.
12. International Orders
At present, Yeonglee processes orders and cancellations only within the contiguous United States. International customers are not currently supported for order placement; therefore, this policy does not apply to international transactions.
13. Protecting Your Order Information
All cancellation and modification requests are handled securely in accordance with our Privacy Policy. We verify your identity using the email address and order number associated with the account to prevent unauthorized changes.
14. Contacting Customer Support
Our dedicated support team stands ready to assist you Monday through Friday, 8:00 AM to 5:00 PM EST. For the fastest response, please email [email protected] and include your order number in every communication. We aim to respond to all cancellation and modification requests within one business day.
Frequently Asked Questions
1. Can I cancel my order after it has been placed?
Yes, provided the order has not yet been processed and shipped. The best window is before the 5:00 PM EST cut-off on the day of placement.
2. How long does it take to process a cancellation request?
Most requests are reviewed and approved within one business day. You will receive email confirmation of the outcome.
3. Will I be charged a cancellation fee?
No. Timely cancellations are processed with no fees and include a full refund of the merchandise and the original $6.99 shipping cost.
4. Can I change my shipping address after checkout?
Yes, if the order has not yet shipped. Submit the request through your account or by emailing [email protected] with the new address.
5. What if my order has already shipped?
Cancellation is no longer possible. Please wait for delivery and then use our Return & Refund Policy to return the items at no cost to you (prepaid return label provided).
6. Can I cancel only some items in my order?
Yes. Partial cancellations are supported; the remaining items will ship normally, and a partial refund will be issued for the canceled portion.
7. How will I know if my modification was successful?
You will receive an updated order confirmation email showing the revised details and any adjusted charges or refunds.
8. Do you offer same-day cancellation?
Orders placed early in the business day before the 5:00 PM EST cut-off are frequently eligible for same-day cancellation if the request is received promptly.
9. What happens to my refund if I cancel?
Refunds are issued to the original payment method within 12 business days of approval. You will receive an email notification when the refund is processed.
10. Can I change the payment method on an existing order?
No. Once an order is placed, the payment method cannot be changed. If you need to use a different card, please cancel the original order (if still eligible) and place a new order.
This Cancel/Change Order Policy ensures that you retain flexibility while allowing us to maintain efficient fulfillment for all customers. By providing these clear guidelines, we aim to minimize inconvenience and maximize your confidence when shopping at Yeonglee. Thank you for choosing us for your women’s clothing needs. We appreciate your trust and look forward to serving you.