Frequently Asked Questions

1. What is Yeonglee?

Yeonglee is an online retailer dedicated exclusively to high-quality women’s clothing. We offer a carefully selected range of dresses, blazers, tops, bottoms, outerwear, and accessories designed to empower modern women to express their personal style with confidence and elegance. All products are sourced and fulfilled from our Texas distribution center.

2. Where are Yeonglee products shipped from?

All orders are processed and shipped from our distribution center located at 11101 W Airport Blvd Apt 7305, Stafford, TX 77477-3183, United States.

3. Do you ship internationally?

At present, Yeonglee ships exclusively within the contiguous 48 United States. We do not currently offer international shipping but hope to expand in the future. Customers outside the U.S. may join our mailing list for updates.

4. How can I contact customer support?

Our support team is available Monday through Friday, 8:00 AM to 5:00 PM EST. The fastest way to reach us is by email at [email protected]. Please include your order number in every communication for the quickest response.

5. Do I need an account to shop at Yeonglee?

No. You may browse and complete purchases as a guest. However, creating a free account provides faster checkout, order tracking, easier returns, and access to your order history.

6. How do I create or manage my account?

Click “Account” or “Sign In” in the website header. Registration requires only a valid email address and password. Once logged in, you can update your profile, saved addresses, payment methods, and view past orders.

7. Can I save items for later?

Yes. Use the heart icon on any product page to add items to your Wishlist, which is saved in your account.

8. What payment methods do you accept?

We accept PayPal (including PayPal Pay Later), and all major credit and debit cards (Visa, Mastercard, American Express, Discover) processed securely through Airwallex, Stripe, and PayPal. All transactions are encrypted and PCI DSS compliant.

9. Is my payment information secure?

Yes. We never store full credit card details on our servers. Payments are handled exclusively by certified third-party processors using 256-bit SSL encryption. Our checkout page clearly states that all transactions are secure and encrypted.

10. Why was my payment declined?

Common reasons include insufficient funds, incorrect billing information, expired card details, or a temporary bank security hold. Please contact your bank or card issuer first. You may also try an alternative payment method.

11. What is your shipping policy?

We offer a flat-rate shipping fee of $6.99 for all standard domestic orders within the contiguous United States. Orders are processed within one business day (cut-off 5:00 PM EST, Monday–Friday). Transit time is typically 2–6 business days via USPS, UPS, or FedEx. A tracking number is provided upon shipment.

12. How long will it take to receive my order?

From the time of placement (before 5:00 PM EST on a business day), expect delivery within 3–7 business days total (1 business day processing + 2–6 business days transit). Actual times may vary by location and carrier volume.

13. Can I track my order?

Yes. You will receive a shipment confirmation email with a tracking link. You can also view real-time tracking in your Yeonglee account under “My Orders.”

14. What is your return policy?

You may return eligible items within 60 days of delivery for a full refund. We provide a prepaid return shipping label at no cost to you. Items must be unworn, with original tags and packaging intact. Refunds are processed within 12 business days of receipt and inspection.

15. Are there any fees for returns?

No. There are no restocking fees, return shipping fees, or processing fees for eligible returns. The original $6.99 shipping fee is refunded only when the entire order is returned.

16. What if I receive a damaged or defective item?

Contact [email protected] within 60 days with your order number and clear photos. We will arrange a replacement or full refund (including original and return shipping) at no cost to you.

17. Can I cancel or modify my order after placing it?

Yes, provided the order has not yet been processed and shipped. Requests received before the 5:00 PM EST cut-off (Monday–Friday) are typically accommodated within one business day. Once shipped, please use our Return & Refund Policy.

18. How do I request a cancellation or change?

Log into your account and select “Request Cancellation” or “Request Modification” on the order, or email [email protected] with your order number and details.

19. How do I choose the right size?

Each product page includes a detailed size chart with measurements for bust, waist, hips, and length. We recommend measuring yourself and comparing to the chart. If you are between sizes, we generally suggest sizing up for a more comfortable fit.

20. What if an item does not fit?

Our generous 60-day return window allows you to try items at home and return them easily with our prepaid label if they do not meet your expectations.

21. How does Yeonglee protect my personal information?

We follow our Privacy Policy and use industry-standard encryption, secure servers, and PCI-compliant payment processors. We do not sell your personal information to third parties.

22. Do you use cookies?

Yes. We use essential, performance, functional, and advertising cookies to improve your experience. You can manage preferences through our cookie consent banner or your browser settings. Full details are in our Cookie Policy.

23. Where can I find your full policies?

All policies are linked in the website footer and are also available as individual pages: Terms of Service, Privacy Policy, Shipping Policy, Return & Refund Policy, and others.

24. How do I report intellectual property infringement?

Please refer to our DMCA Policy or Intellectual Property Claim Policy. Submit a complete notice to [email protected] with “DMCA Notice” or “IP Claim” in the subject line.

25. What is covered in your Disclaimer?

Our Disclaimer clarifies that product images and descriptions are representative only, the website is provided “as is,” and we limit liability as permitted by law. It is available on the website for full review.

26. Do you offer gift cards or discounts?

Promotional discount codes may be entered at checkout. We do not currently offer physical or digital gift cards.

27. What should I do if I have a question not answered here?

Email [email protected] with as much detail as possible. Our team responds within one business day during operating hours.