Return & Refund Policy
At Yeonglee, we stand behind the quality and fit of every garment in our women’s clothing collection. Whether you have purchased a sophisticated evening dress, a tailored work blazer, everyday essentials, or statement accessories, we want you to feel confident in your choices. Our Return & Refund Policy is designed to give you ample time to evaluate your items at home while ensuring a fair, transparent, and hassle-free process for both you and our team. We believe that shopping for women’s fashion should be enjoyable from the moment you place your order until long after it arrives—and, when necessary, through a smooth return experience.
This policy applies to all purchases made directly through https://yeonglee.com/ within the contiguous United States. We are committed to processing returns and issuing refunds promptly and without unnecessary fees, so you can shop with peace of mind.
Return Window
You may initiate a return for any reason within sixty (60) days from the date your order is delivered. This generous 60-day window allows you sufficient time to try on the garments, coordinate them with your existing wardrobe, and decide whether they meet your expectations. The return period is calculated from the delivery date shown on your carrier tracking information, not from the date you placed the order.
Refund Processing Timeline
Once we receive your returned items at our Stafford, Texas distribution center, we will inspect them and process your refund within twelve (12) business days. Refunds are issued to the original payment method used at checkout. There are no restocking fees, return processing fees, or any other deductions applied to eligible returns. You will receive a confirmation email once the refund has been issued.
Return Shipping
To make the return process as convenient as possible, Yeonglee covers the cost of return shipping for all domestic returns. You will receive a prepaid return shipping label via email after you initiate the return. Simply print the label, affix it to the original shipping box (or a similarly sturdy box), and drop it off at any authorized USPS, UPS, or FedEx location. We do not accept returns sent via collect-on-delivery (COD) or third-party freight services.
How to Initiate a Return
- Log into your Yeonglee account at https://yeonglee.com/ and navigate to “My Orders.”
- Select the order you wish to return and click “Initiate Return.”
- Choose the item(s) to return and provide a brief reason (optional but helpful for our improvement).
- Submit the request. You will receive an email with your prepaid return label and return instructions within one business day.
If you prefer, you may also contact our customer support team directly at [email protected] with your order number. Our team is available Monday through Friday, 8:00 AM to 5:00 PM EST, and will assist you promptly.
Eligibility and Condition Requirements
For a return to be accepted and refunded in full:
- Items must be in their original, unworn condition with all original tags, labels, and packaging intact.
- Garments must show no signs of wear, washing, perfume, deodorant, or alteration.
- Shoes, accessories, and jewelry must be returned in their original boxes with protective wrapping.
- Swimwear and intimate apparel must include the original hygiene liner (if applicable) and remain unworn.
Because we specialize in women’s clothing, we take extra care during inspection to ensure every returned piece can be returned to inventory or donated responsibly. Items that do not meet these standards will be evaluated on a case-by-case basis and may result in a partial refund or denial of the return.
Non-Returnable Items
The following items are not eligible for return or refund:
- Custom or personalized orders
- Final-sale or clearance items clearly marked as non-returnable at checkout
- Items that have been worn, washed, or altered
- Gift cards and e-gift cards
- Any merchandise returned after the 60-day window
Refund Method and Timing
Refunds are credited back to the original payment method (credit card, debit card, PayPal, or shop pay) within twelve (12) business days after we receive and approve the return. Credit card refunds typically appear on your statement within 3–7 business days after issuance, depending on your bank’s processing speed. You will receive an email notification when the refund is processed.
The table below outlines the complete return and refund timeline for a standard eligible return:
| Stage of Return Process | Timeline from Initiation | Details |
|---|---|---|
| Return label issued | Within 1 business day | Prepaid label emailed to you |
| Customer ships return | Customer responsibility | Drop off at USPS, UPS, or FedEx |
| Package received at our warehouse | 2–6 business days after drop-off | Tracked via return label |
| Inspection and approval | Within 2 business days of receipt | Quality check performed |
| Refund issued | Within 12 business days of receipt | Credited to original payment method |
| Refund appears on your statement | 3–10 business days after issuance | Varies by bank or payment provider |
Partial Returns
If you are returning only part of an order, the refund will be issued for the returned items only. The original shipping cost ($6.99 flat rate) is non-refundable unless the entire order is returned. In the case of a full order return, we will refund the original shipping fee as well.
Exchanges
At this time, Yeonglee offers returns for refund only. If you would like a different size, color, or style, we recommend placing a new order and returning the unwanted item separately. This ensures you receive the correct replacement as quickly as possible without delay.
Damaged or Defective Items
If you receive an item that is damaged, defective, or not as described, please contact [email protected] within 60 days with clear photographs and your order number. We will arrange a replacement or full refund (including original and return shipping) at no cost to you. Defective items do not need to be returned in perfect condition; we simply ask for photographic proof to expedite your request.
Holiday and Peak Season Returns
During busy holiday periods, return processing may take slightly longer than the standard 12 business days due to higher volume. We will communicate any temporary adjustments via email and on our website. We still honor the full 60-day return window regardless of season.
International Returns
Currently, Yeonglee ships and processes returns only within the contiguous United States. International customers are encouraged to reach out to [email protected] for guidance if needed.
Protecting Your Garments During Return
To ensure your return is processed smoothly, we recommend using the original packaging and protective materials whenever possible. Fold garments neatly, place them back in the garment bag or tissue paper, and secure them inside a sturdy outer box. This helps prevent additional creasing or damage during the return transit.
What Happens to Returned Items
Approved returns are either restocked for future sale or, when appropriate, donated to local women’s charities in the greater Houston area. We take pride in minimizing waste and giving gently used clothing a second life.
Contacting Customer Support
Our support team is ready to assist you Monday through Friday from 8:00 AM to 5:00 PM EST. Please email [email protected] and include your order number in every communication. We strive to respond to all return-related inquiries within one business day.
Frequently Asked Questions
1. How long do I have to return an item?
You have a full 60 days from the delivery date to initiate and ship your return.
2. Are there any fees associated with returns?
No. There are no restocking fees, processing fees, or return shipping fees for eligible returns. Yeonglee provides a prepaid return label at no cost to you.
3. When will I receive my refund?
After we receive and inspect your return, a refund is issued within 12 business days to your original payment method.
4. What if I miss the 60-day return window?
Returns submitted after 60 days cannot be accepted. Please contact support if you have a special circumstance.
5. Can I return items that have been worn?
No. Items must be unworn and in original condition with tags attached. Worn items will not qualify for a full refund.
6. Do you refund the original shipping cost?
Yes, when the entire order is returned. Partial returns do not include a refund of the original $6.99 shipping fee.
7. How do I know if my return has been received?
You will receive an email notification once your package arrives at our warehouse and again when the refund is processed.
8. What should I do if my item arrived damaged?
Contact [email protected] immediately with photos. We will replace the item or issue a full refund, including shipping, at no cost to you.
9. Can I exchange an item for a different size or color?
We currently process returns for refund only. Please place a new order for the desired replacement while returning the original item.
10. Is the return policy different for sale items?
All items follow the same 60-day policy unless clearly marked “Final Sale” at checkout, in which case they are non-returnable.
This Return & Refund Policy was last updated on May 20, 2026. Yeonglee reserves the right to update or modify this policy at any time. All updates will be posted on this page, and continued use of our website constitutes acceptance of the current policy.
By offering a 60-day return window, prepaid return shipping, and refunds issued within 12 business days with no fees, we aim to remove every barrier between you and the perfect fit. At Yeonglee, your satisfaction is our priority, and we are grateful that you have chosen us for your women’s clothing needs. Thank you for shopping with confidence.